Shipping policy
Digital Downloads
All digital downloads are delivered instantly to the email address you provide at checkout. If you don’t receive your download or run into any issues, please reach out to us at contact@storylarkroad.com. We’re happy to help and want to make sure you get exactly what you purchased.
Physical Products
- Processing Time: Orders are shipped the next business day (Monday–Friday, excluding holidays).
- Shipping Rates: Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
- Estimated Delivery: Standard shipping typically takes 3–7 business days within the U.S. Delivery times may vary depending on your location and carrier delays.
- Tracking: Once your order ships, you’ll receive a tracking number so you can follow its journey.
- International Shipping: At this time, we do not ship internationally.
If Something Goes Wrong
We know how frustrating it can be when an order doesn’t arrive or arrives damaged. If this happens, please email us at contact@storylarkroad.com. We’ll do everything we can to fix the problem quickly and make sure you’re taken care of.
Please see our return policies here.